Wabash General Hospital among the nation’s top 5% for patient experience

Wabash General Hospital among the nation’s top 5% for patient experience

Mt. Carmel, IL – May 13, 2025 – Wabash General Hospital announced today that it has been recognized as a 2025 Outstanding Patient Experience Award™ recipient by Healthgrades, the #1 site Americans use when searching for a doctor or a hospital. This achievement reflects Wabash General’s commitment to compassionate, patient-centered care and puts the organization in the top 5% of hospitals nationwide for patient experience.

In addition to this recognition for patient experience, Wabash General Hospital has earned a five-star rating for orthopaedic services, including hip fracture treatment for the seventh consecutive year.

“At Wabash General Hospital, every member of our team is deeply committed to providing exceptional, patient-centered care with compassion and integrity,” said Katheryn McWhirter, Vice President of Quality. “We are honored to receive the 2025 Outstanding Patient Experience Award and also a five-star rating for orthopaedic services from Healthgrades. These recognitions reflect our ongoing dedication to delivering the highest quality care to every patient, every time. We are especially proud to be recognized for the seventh consecutive year and are truly grateful to the patients and families who place their trust in us.”

About the Healthgrades Outstanding Patient Experience Award

Each year, Healthgrades recognize the top hospitals nationwide that provide an exceptional experience for their patients during their hospital stay. As part of its annual analysis, Healthgrades evaluated more than 3,000 hospitals that submitted at least 100 Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, covering admissions from January 2023 to December 2023.

To determine the recipients of the Outstanding Patient Experience Award, Healthgrades applies a scoring methodology to ten patient experience measures. These measures focus on patients’ perceptions of their hospital care, including staff communication, medication explanations, and cleanliness. Wabash General Hospital’s Outstanding Patient Experience Award is the direct result of positive patient feedback in these critical areas.

“We commend Wabash General Hospital for going above and beyond to ensure patients have the best possible experience during their hospital stay and recovery process,” said Debra Gradick, MD FACEP, senior physician consultant at Healthgrades. “Better patient experiences lead to better health outcomes, which is why it’s so important for patients to choose a hospital that excels at providing high quality, compassionate care.”

Consumers can visit healthgrades.com to learn more about how Healthgrades measures hospital quality and access the Outstanding Patient Experience Award Methodology. A patient-friendly overview of Healthgrades’ complete methodology is also available here.

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About Wabash General Hospital

Wabash General Hospital is a critical access hospital located in Mount Carmel, Illinois. It provides quality health care to residents of Wabash County as well as those living in surrounding communities.

Our federal designation as a critical access hospital identifies us as a community hospital with fewer than 25 inpatient beds, 24-hour emergency care and no other hospital within 35 miles. Due to this status, Wabash General can offer a special inpatient rehabilitation program called Swing Bed.

Wabash General Hospital offers a wide variety of services, including family medicine (including pediatrics), emergency care, six orthopaedic and sports medicine clinic locations, athletic trainers in 16 schools (high schools and junior colleges), aesthetics, ambulance services, cardiac and pulmonary rehab, cardiology, chiropractic care, chronic care management, convenient care, general surgery, laboratory, neurology, nutrition services, oncology/hematology, pain management, podiatry, pulmonary medicine, radiology, rehabilitation services, respiratory care, and sleep medicine.

At Wabash General Hospital, we are proud of the many awards that recognize our efforts to be the best, but we are most proud of the personalized experience we offer our patients and families. Our focus and dedication to make sure you receive personalized health care with loving, compassionate staff to serve you and your loved ones is the foundation of our motto, "people you know, helping people you love."

About Healthgrades

Healthgrades is dedicated to empowering meaningful connections between patients, doctors, and hospitals. As the #1 platform for finding a doctor and a leader in healthcare transparency, we help millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content.

For over 20 years, our health system, group practice, and life sciences marketing solutions have helped our partners reach and engage consumers on their way to the doctor.

Healthgrades is part of RVO Health, a partnership between Red Ventures and Optum, part of UnitedHealth Group. RVO Health has the largest consumer health and wellness audience online across its brand portfolio, including Healthgrades, Healthline, Medical News Today, Greatist, Psych Central and Bezzy, which touch every part of the health and wellness journey. RVO Health helps more than 100 million unique visitors live their strongest and healthiest lives each month.